The following is the transcript of a conversation I had with a woman we’ll call Joanna Doe, a Teller Manager in the Atlanta metropolitan area.
PF: ———, first I want to thank you for agreeing to speak with me. I figured for sure you’d hang up once I told you the subject of this interview.
JD: Not at all. I think it’s so cool your book is finally coming out. I remember you talking about it all those years ago when we worked together.
PF: Don’t remind me. So how long have you been with the bank?
JD: Almost eighteen years.
PF: And how many robberies have you witnessed?
JD: Nineteen.
PF: That seems like a lot?
JD: At the old branch I worked at, we got hit at least once a year. I think the bank finally got around to installing bulletproof glass across the teller line.
PF: Were any of the robberies violent?
JD: A few. I remember one from way back. It was the day before Thanksgiving. Two men forced the branch manager, myself, three tellers and two customers at gun point into the vault and locked us inside.
PF: I always thought of you as like a combat veteran when it came to retail banking. It’s one of the reasons I thought to call you, too. And who better to ask how to rob a bank than someone who spends forty hours a week inside one.